EAP 101
Organizational Advantages
Accountability for Results
We’re committed to having an experienced account team, including a Senior EAP Consultant, assigned to each organization we serve. Your team will check in regularly with you to review program utilization and outcomes, identify needs, and uncover opportunities to increase the effectiveness of any solution we put in place.
As long as you’re our client, we’ll stay active and visible within your company, building a relationship with your employees that keeps them healthy — and keeps you happy with the bottom line.
Research shows that 75% of employees who seek care for depression see substantial improvement in work performance.
Always On Call, Online —
And On Top of Your Needs
At Midwest EAP Solutions, we make it easy for employees to quickly access the resources they need — whenever and wherever they need them. We’re always fast, responsive and supportive. Employees never have to wait to get help.
24/7 Live Phone Support: When you, your employees or members of their extended family call, a real person will always answer the phone. You won’t get voice mail. You won’t have to plow through a phone menu of services. A qualified professional is always available — and there’s no limit to the number of times you can call.
Warm Transfers: We know how difficult it is to ask for help so when your employees ask for a face-to-face session, we’ll make every effort to stay on the line and warm transfer them to appropriate professionals in our network. Why? Because participants with scheduled appointments are more likely to follow through on getting the help they need. That’s good for them and for your return on investment.
24/7 Live Instant Messaging: You or your employees can Instant Message our Work & Life consultants as often as you want, any time of the day or night, with requests for resources and referrals — using state-of-the-art LIVE Connect℠ technology.
World-Class Web Services: The place to go for information and resources you can trust on topics ranging from parenting and eldercare, health and wellness, and emotional health to career and leadership development, financial planning, pet care, automotive repair and more. On our member portal at www.midwesteap.com, you’ll find easy-to-use online training modules, live and interactive webinars, audio files, resource search and assessment tools, as well as financial calculators and more.
In a recent survey of participants who used our services, 99% said they would recommend Midwest EAP Solutions.
Helping You Maximize Your Benefit
Account Management Tools
As a client of Midwest EAP Solutions program, your organization’s upper management and line supervisors have access to in-depth behavioral expertise designed to help you strengthen your leadership, enhance your work environment and grow your business.
Regular Account Reviews: Each quarter, you’ll have a personal meeting with your Midwest EAP Account Manager to review EAP utilization, return on your EAP investment, outcome measurement and satisfaction surveys.
Links to EAP Industry News: Whenever we find articles that that can help you justify your EAP investment to senior management and shareholders, we’ll post them on this site.
Proactive Knowledge of Your Industry & Organization: Your Midwest EAP Account Manager will work hard to stay on top of what’s happening at your organization and in your industry so we be can prepared to assist you should sudden growth or contraction occur — and your EAP can play an important role in making the transition both less traumatic and more productive.
EAP Benefit Promotion
Tools for Boosting Utilization
In the addition to the onsite or webinar orientation you and your organization’s managers and supervisors will receive, Midwest EAP Solutions will remain actively involved in helping you promote your organization’s EAP benefit to your direct reports. Among the services we provide:
Online Training Materials: An online training video and PowerPoint presentations you can use when talking to employees about their EAP.
Employee Newsletter: Each month your organization can receive an electronic newsletter from Midwest EAP Solutions that can be distributed by e-mail throughout your organization or to select employees.
Manager/Supervisor Newsletter: Each quarter, you’ll receive a newsletter from Midwest EAP Solutions focusing on aspects of your EAP Benefit specific to your needs as managers.