Our Solutions

Supporting & Communicating

EAP Benefit Promotion
Making Sure Your Benefit Gets Used

Making it easy for your employees and managers to take advantage of their EAP benefit isn’t just part of our mission — it’s essential to helping you maximize your return on investment. Our commitment to your organization’s satisfaction with Midwest EAP Solutions includes:

Plan Design & Implementation: Your Midwest account team will work with you to develop objectives, timelines, and a seamless roll-out plan that can include printed and electronic communications, ensuring that all questions are answered and every expectation is met.

Onsite Orientation: There are four components of our comprehensive orientation:

  • We meet with your HR, benefits, wellness, safety, and/or training departments, as well as business owners and CFOs, to familiarize everyone with your new services.
  • We inform each employee about the details of their selected services.
  • We provide management training sessions to help supervisors better understand their EAP.
  • We host orientation meetings to introduce employees to their new benefits.

Quarterly Newsletters: We send quarterly newsletters to your organizations’ managers, supervisors and HR professionals — highlighting timely information and topics, and promoting opportunities for online webinars and interactive training.

Web-Based Training: Managers and supervisors can go online as needed to find training information, downloadable PowerPoint presentations and a variety of other materials designed to help them promote your EAP benefit to your employees.

Ensuring Your Satisfaction With Our Services
EAP Account Management Support

We firmly believe that one of the reasons our average client tenure is 12 years is because we go to great lengths to make our clients aware of how much, how often and how effectively their organization EAP benefit is being used.

Your Account Manager will work closely with you to ensure your satisfaction with your return on your EAP investment and to seek out any ways in which we can be of further assistance. Your EAP Benefit Support includes:

Personalized Account Reviews: Depending on the plan you select, you’ll have either a quarterly or annual meeting with your Midwest EAP Account Manager to review EAP utilization, return on your EAP investment, outcome measurement and satisfaction surveys.

Industry & Organizational Knowledge: Your Account Manager will work hard to stay on top of what’s happening at your organization and in your industry so we can be prepared to assist you should sudden growth or contraction occur — at which times your EAP can play an important role in making the transition less traumatic and more productive.

Links to EAP Industry News: Whenever we find articles that that can help you justify your EAP investment to senior management and shareholders, we’ll post them on this site. (Click here)